Ideal Image – FAQ

Frequently Asked Questions

When will my order ship?

Your order will ship TWO WEEKS PRIOR TO YOUR APPOINTMENT DATE. If your appointment is within the next five days and you have not received your shipment, please contact us at (800) 886-9222.

How much is the medication?

The cost is based upon what your physician authorizes. The two options are a 30gm or a 60gm container. The prices are $59.50 and $95.50 respectfully.

How long does it take to receive the medication?

The USPS shipping option that is included with the cost of the medication, ideally takes 3 to 7 business days to receive, but could take up to 14 business days. You can choose expedited shipping methods at the time of filling out the order form if desired.

What if my payment information changes before my card is charged?

Please call us at (800) 886-9222 to update the information.

What if I need a different quantity or strength than my doctor prescribed?

We are not able to request changes to the prescription. If you believe the prescription needs to be changed, please contact your Ideal Image center to have a revised prescription sent to our pharmacy.

What if I have questions regarding my medication?

Please call our pharmacy at (800)886-9222 and we will be more than happy to have you speak with one of our pharmacists.

Why haven’t I received my shipment?

Your order will ship TWO WEEKS PRIOR TO YOUR APPOINTMENT DATE. If your appointment is within the next five days and you have not received your shipment, please contact us at (800) 886-9222.